Many of our Canadian retailers will exchange duplicate items received as gifts or replace an unused right-handed item for a left-handed one.
Please contact us to arrange an exchange with your local retailer.
Claims for items damaged in transit must be received within one week of delivery. A proof of damage by means of a photograph is required to process an exchange request. Alternatively, the item may be returned to us at your expense, at which time a replacement item will be mailed to you.
All of our products are tested before leaving our shop. However, on rare occasions, a hairline crack may escape our scrutiny. It is therefore our policy to replace an item within the first 6 months of purchase upon presentation of a sales receipt, at our discretion.